US Airways: Held Hostage In Sacramento!
GetHuman用户GetHuman-texedna来自noviembre 29º, 2017的US Airways条客户评论
GetHuman-texedna案的背景
GetHuman：GetHuman-texedna-您能告诉我们其他US Airways个客户何时提起诉讼吗？
GetHuman-texedna：Yes I can。在noviembre 28º上是middle of the night。
GetHuman：您是否接触到US Airways，如果可以，怎么做？
GetHuman：这些常见的US Airways客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-texedna 常见 US Airways 问题的列表）
GetHuman-texedna：“ Change flight”是我尝试使用to call的原因。
GetHuman-texedna对US Airways客户服务的评价
GetHuman：那么，您如何总结GetHuman的US Airways客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-texedna：Held Hostage In Sacramento!
GetHuman：您能从11/28/17发生的事情中告诉我们其他人吗？
GetHuman-texedna：My wife and I encountered a recent travel experience on US Airways which was deplorable! We were basically held hostage in Sacramento Airport for ** hours. The delays and changes were not due to weather conditions, but rather gross mismanagement.*The itinerary of the tickets purchased was a nonstop flight from California leaving on a night flight to arrive early the next morning in Charlotte. This return itinerary changed from that * to * different itineraries:**.*Mon., Aug. **, **** SMF to CLT on Flight ***** departing **:**pm. The plane arrived an hour late and reported a problem. While the plane was being examined the pilot timed out. The flight was cancelled. It took an hour to be rebooked for US Airways Flight **** at *:**am Tue., Aug. **. We inquired about lodging and were told it looked bleak. Finally we did receive a hotel voucher and managed to get * hours sleep.**.*Tue., Aug., **th we arrived for this flight departing SMF for CLT at *:**am with a stop in Phoenix. The agent suggested a direct flight departing **:**am supposedly created for the aforementioned cancelled flight.**.*We boarded the **:**am direct flight from SMF to CLT. It taxied out to the runway only to be called back to the terminal because of a detected brake failure. Needless to say, after waiting on this plane about an hour, this flight was also cancelled. We were instructed to deboard the plane and return to the terminal to be rebooked once again on a *th flight.**.*Tue., Aug. **th *:**pm departure on Delta Flight ***** from SMF, connecting on US Airways Flight **** in Seattle to depart **:**pm with final arrival to CLT Wed., Aug.. **th *:**am. *The final flight on Delta was successful! But the entire flying experience with US Airways was extremely frustrating and tedious. We were deprived of sleep, incurred extra expenses of purchasing meals at the airport, and lost a full day of employment. *The first flight would have worked out fine with minimal improvement in communication on the management level.*Our expectation is that we will be compensated fairly to demonstrate your appreciation of our business.
GetHuman：让我们量化一下您与US Airways联系的经验。在1到5的范围内，如何轻松解决US Airways问题？
GetHuman-texedna：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-texedna：在沟通方面，我会给他们五分之三的four。
GetHuman：US Airways快速有效地解决问题的能力又如何呢？
GetHuman-texedna：为此，我要说出五分之二的three。
GetHuman：最后-对其他US Airways客户有何建议？
GetHuman-texedna：在一天中的早些时候或深夜给他们打电话。不要忘记US Airways可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-texedna在noviembre 28º, 2017发生的US Airways客户服务问题中得到了一些有用的反馈和措辞。