TurboTax: I called and was immediately put on hold--after...
GetHuman用户~Unsatisfied customer来自novembre 26, 2017的TurboTax条客户评论
~Unsatisfied customer案的背景
GetHuman：~Unsatisfied customer-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
~Unsatisfied customer：Sure。在novembre 24上是morning。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
~Unsatisfied customer：我使用了我在GetHuman TurboTax客户电话号码页面上找到的800-446-8848号码：TurboTax客户服务电话号码 GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Unsatisfied customer 常见 TurboTax 问题的列表）
~Unsatisfied customer：“ Account access”是我尝试使用to call的原因。
~Unsatisfied customer对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Unsatisfied customer：I called and was immediately put on hold--after ** minutes on hold, I was abruptly disconnected. I called again-same story. I finally gave up the second time on hold and hung up. I was never given the opportunity to speak to a representative. The ironic thing is, I was calling to ask questions about purchasing the program. I had been told that the program had been hacked and people had their information stolen. I wanted assurances that it was safe to buy and use the program. I wanted information about what they did to recover the stolen refunds and fix the identity thefts from their program.But if a company won't even answer when you want to BUY from them, why in the world will they answer when you are in desperate need of help with your taxes?*DON'T buy this program-there is no one there to help you and the risk is NOT worth it!!!
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
~Unsatisfied customer：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Unsatisfied customer：在沟通方面，我会给他们五分之三的five。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
~Unsatisfied customer：为此，我要说出五分之二的one。
GetHuman：最后-对其他TurboTax客户有何建议？
~Unsatisfied customer：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Unsatisfied customer在novembre 24, 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。