Time Warner: "Hi, this is *my name*", I say. "My problem is...
GetHuman用户~GraciousAvenger来自November 25th, 2017的Time Warner条客户评论
~GraciousAvenger案的背景
GetHuman:~GraciousAvenger-您能告诉我们其他Time Warner个客户何时提起诉讼吗?
~GraciousAvenger:Yup。在November 20th上是evening。
GetHuman:您是否接触到Time Warner,如果可以,怎么做?
GetHuman:这些常见的Time Warner客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~GraciousAvenger 常见 Time Warner 问题的列表)
~GraciousAvenger:“ Upgrade Account”是我尝试使用to call的原因。
~GraciousAvenger对Time Warner客户服务的评价
GetHuman:那么,您如何总结GetHuman的Time Warner客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~GraciousAvenger:"Hi, this is *my name*", I say. "My problem is about billing". He says, "OK, may I have your name?" Not a good start. After ** minutes of only being able to verify what I already know, I ask for a supervisor. I am put on hold for the next ** minutes! Then the background noise with the "supervisor" requires that she scream into the mouthpiece in order to be heard. Horrible!! This went on for more than ** minutes! When I asked her where I could make comments about the service I'd received, she admitted she is new to the job and really didn't have any idea. It is my mission to find a replacement for their services.
GetHuman:让我们量化一下您与Time Warner联系的经验。在1到5的范围内,如何轻松解决Time Warner问题?
~GraciousAvenger:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~GraciousAvenger:在沟通方面,我会给他们五分之三的three。
GetHuman:Time Warner快速有效地解决问题的能力又如何呢?
~GraciousAvenger:为此,我要说出五分之二的five。
GetHuman:最后-对其他Time Warner客户有何建议?
~GraciousAvenger:在一天中的早些时候或深夜给他们打电话。不要忘记Time Warner可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~GraciousAvenger在November 20th, 2017发生的Time Warner客户服务问题中得到了一些有用的反馈和措辞。