Time Warner: Customer service, really? Who's in charge? Th...
GetHuman用户GetHuman-316230来自November 14th, 2017的Time Warner条客户评论
GetHuman-316230案的背景
GetHuman：GetHuman-316230-您能告诉我们其他Time Warner个客户何时提起诉讼吗？
GetHuman-316230：Yes I can。在November 7th上是afternoon。
GetHuman：您是否接触到Time Warner，如果可以，怎么做？
GetHuman：这些常见的Time Warner客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-316230 常见 Time Warner 问题的列表）
GetHuman-316230：“ Lower my bill”是我尝试使用to call的原因。
GetHuman-316230对Time Warner客户服务的评价
GetHuman：那么，您如何总结GetHuman的Time Warner客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-316230：Customer service, really? Who's in charge? This should clue your department of what is customer servire.*) Answer your phone.**Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".) For more on answering the phone, see How to Answer the Phone Properly.***) Don't make promises unless you will keep them.**Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, "Your new bedroom furniture will be delivered on Tuesday", make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise - because nothing annoys customers more than a broken one.***) Listen to your customers.**Is there anything more e
GetHuman：让我们量化一下您与Time Warner联系的经验。在1到5的范围内，如何轻松解决Time Warner问题？
GetHuman-316230：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-316230：在沟通方面，我会给他们五分之三的one。
GetHuman：Time Warner快速有效地解决问题的能力又如何呢？
GetHuman-316230：为此，我要说出五分之二的four。
GetHuman：最后-对其他Time Warner客户有何建议？
GetHuman-316230：在一天中的早些时候或深夜给他们打电话。不要忘记Time Warner可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-316230在November 7th, 2017发生的Time Warner客户服务问题中得到了一些有用的反馈和措辞。