Time Warner: By far the worst costumer service ( not the rep...
GetHuman用户~Utterly Unamazed来自November 27, 2017的Time Warner条客户评论
~Utterly Unamazed案的背景
GetHuman：~Utterly Unamazed-您能告诉我们其他Time Warner个客户何时提起诉讼吗？
~Utterly Unamazed：Yes I can。在November 23上是late at night。
GetHuman：您是否接触到Time Warner，如果可以，怎么做？
GetHuman：这些常见的Time Warner客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Utterly Unamazed 常见 Time Warner 问题的列表）
~Utterly Unamazed：“ Upgrade Account”是我尝试使用to call的原因。
~Utterly Unamazed对Time Warner客户服务的评价
GetHuman：那么，您如何总结GetHuman的Time Warner客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Utterly Unamazed：By far the worst costumer service ( not the reps but the supervisors*escalation team) I have had nothing but problems with this digital box. It wouldnt configure, tech came out(a week later) and asked why, apparently he didnt know what he was doing either... lied on the work order he turned in. I had to then set up another appt for a tech to come out, they were *.* hrs late. they showed up at *pm. I was asking the simplest troubleshooting questions they did not know how to answer. The reps wanted me to continue to set up techs day after day, I work. I have a life. I cant be at the beck and call of TWC!! This is by far the WORST SERVICE EVER!!! *Unfortunately I have to continue to use them because the apt building I live in has them as the only provider. TWC needs to get there SH*T together. Inform the reps so they can better service a customer and talk from a script, teach the supervisors to listen instead of just try to "patch" the issue. HORRIBLE HORRIBLE HORRIBLE!!! *...I wa
GetHuman：让我们量化一下您与Time Warner联系的经验。在1到5的范围内，如何轻松解决Time Warner问题？
~Utterly Unamazed：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Utterly Unamazed：在沟通方面，我会给他们五分之三的five。
GetHuman：Time Warner快速有效地解决问题的能力又如何呢？
~Utterly Unamazed：为此，我要说出五分之二的four。
GetHuman：最后-对其他Time Warner客户有何建议？
~Utterly Unamazed：在一天中的早些时候或深夜给他们打电话。不要忘记Time Warner可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Utterly Unamazed在November 23, 2017发生的Time Warner客户服务问题中得到了一些有用的反馈和措辞。