ThinkGeek.com: I've ordered from them several times in the pas...
GetHuman用户~Andrepartthree来自noviembre 19º, 2017的ThinkGeek.com条客户评论
~Andrepartthree案的背景
GetHuman:~Andrepartthree-您能告诉我们其他ThinkGeek.com个客户何时提起诉讼吗?
~Andrepartthree:Yes。在noviembre 12º上是morning。
GetHuman:您是否接触到ThinkGeek.com,如果可以,怎么做?
GetHuman:这些常见的ThinkGeek.com客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Andrepartthree 常见 ThinkGeek.com 问题的列表)
~Andrepartthree:“ Track order”是我尝试使用to call的原因。
~Andrepartthree对ThinkGeek.com客户服务的评价
GetHuman:那么,您如何总结GetHuman的ThinkGeek.com客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Andrepartthree:I've ordered from them several times in the past with no problems whatsoever.. basically the problem was my fault - ordered a $*.** grumpy cat "no" mug for Christmas that my ** year old little guy didn't like so much (nothing wrong with the mug itself arrived in perfect condition, was just a bad choice on my part) ... knowing that many stores offer prepaid shipping and handling in a situation like this to return unwanted xmas gifts but also knowing thinkgeek's standard return policy (like that of many stores) is to have the customer pay return shipping if there's nothing wrong with the product (fair enough) I contacted them via phone seeing if there would be an exception to the policy for the holiday season... while their standard return policy does apply the customer service rep, who was SUPER nice and sweet as pie, consulted with someone else then let me keep the mug for free AND gave me a gift certificate for the same dollar amount as the mug ($*.**).. how generous is that !?! :)
GetHuman:让我们量化一下您与ThinkGeek.com联系的经验。在1到5的范围内,如何轻松解决ThinkGeek.com问题?
~Andrepartthree:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Andrepartthree:在沟通方面,我会给他们五分之三的three。
GetHuman:ThinkGeek.com快速有效地解决问题的能力又如何呢?
~Andrepartthree:为此,我要说出五分之二的two。
GetHuman:最后-对其他ThinkGeek.com客户有何建议?
~Andrepartthree:在一天中的早些时候或深夜给他们打电话。不要忘记ThinkGeek.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Andrepartthree在noviembre 12º, 2017发生的ThinkGeek.com客户服务问题中得到了一些有用的反馈和措辞。