The United Illuminating Company: I called to report that my mother had passed aw...
GetHuman用户~mourning loss of mother来自November 17th, 2017的The United Illuminating Company条客户评论
~mourning loss of mother案的背景
GetHuman：~mourning loss of mother-您能告诉我们其他The United Illuminating Company个客户何时提起诉讼吗？
~mourning loss of mother：Yup。在November 8th上是afternoon。
GetHuman：您是否接触到The United Illuminating Company，如果可以，怎么做？
GetHuman：这些常见的The United Illuminating Company客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~mourning loss of mother 常见 The United Illuminating Company 问题的列表）
~mourning loss of mother：“ Complaint”是我尝试使用to call的原因。
~mourning loss of mother对The United Illuminating Company客户服务的评价
GetHuman：那么，您如何总结GetHuman的The United Illuminating Company客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~mourning loss of mother：I called to report that my mother had passed away and therefore, her electric service needed to be discontinued and the last bill sent to me. The service rep wanted to speak to my mother to get her approval to stop the service because she had died!!!!!!!!!!!!!!!! I had to keep saying, she is DEAD!!!!! I finally said that if they wanted to get paid, they needed to send the last bill to me, because as is the law, her checking account (she had direct withdrawal) was closed now. The rep kept saying that I had to cancel the direct withdrawal. I explained that that was the reason for this call. The rep kept saying that I had to do that, even though they still wanted my mother's approval for me to handle her UI account!!!!!!! (Years ago, I sent them a copy of Power of Attorney, I set up the online account, etc.) This was an awful experience!!!!! There needs to be a better procedure for the families of deceased customers. Your reps have no common sense, no compassion or understanding.
GetHuman：让我们量化一下您与The United Illuminating Company联系的经验。在1到5的范围内，如何轻松解决The United Illuminating Company问题？
~mourning loss of mother：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~mourning loss of mother：在沟通方面，我会给他们五分之三的three。
GetHuman：The United Illuminating Company快速有效地解决问题的能力又如何呢？
~mourning loss of mother：为此，我要说出五分之二的one。
GetHuman：最后-对其他The United Illuminating Company客户有何建议？
~mourning loss of mother：在一天中的早些时候或深夜给他们打电话。不要忘记The United Illuminating Company可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~mourning loss of mother在November 8th, 2017发生的The United Illuminating Company客户服务问题中得到了一些有用的反馈和措辞。