TaxAct: I called to speak to a rep about the company th...
GetHuman用户~Erin来自November 26, 2017的TaxAct条客户评论
~Erin案的背景
GetHuman：~Erin-您能告诉我们其他TaxAct个客户何时提起诉讼吗？
~Erin：Yeah。在November 25上是middle of the night。
GetHuman：您是否接触到TaxAct，如果可以，怎么做？
GetHuman：这些常见的TaxAct客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Erin 常见 TaxAct 问题的列表）
~Erin：“ Rejected Return”是我尝试使用to call的原因。
~Erin对TaxAct客户服务的评价
GetHuman：那么，您如何总结GetHuman的TaxAct客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Erin：I called to speak to a rep about the company they sponser for direct deposit to a paypower visa card. I already had a paypower card and they charged me a $*.** fee anyways and stated they were sending me a new card. The deposit for federal taxes were deposited and there was a hold on my return. I still have not been able to access my money and they blocked my card for use. The customer service from the paypower visa company is non-existent and all they keep telling me is someone will be calling in *-* business days. It was a very big mistake to have the return deposited on the paypower card but I do not own a bank account and the website stated I would receive my return faster if I used the paypower visa card. All the phone numbers associated with the company such as METABANK and BLACKHAWK NETWORK CALIFORNIA, INC. are non-working. It really makes me think I've been a victim of fraud. Still can't access my money and have no real person to contact.
GetHuman：让我们量化一下您与TaxAct联系的经验。在1到5的范围内，如何轻松解决TaxAct问题？
~Erin：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Erin：在沟通方面，我会给他们五分之三的one。
GetHuman：TaxAct快速有效地解决问题的能力又如何呢？
~Erin：为此，我要说出五分之二的five。
GetHuman：最后-对其他TaxAct客户有何建议？
~Erin：在一天中的早些时候或深夜给他们打电话。不要忘记TaxAct可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Erin在November 25, 2017发生的TaxAct客户服务问题中得到了一些有用的反馈和措辞。