Sprint Corporate Care: I feel Screwed over
GetHuman用户GetHuman-rhanson来自November 30., 2017的Sprint Corporate Care条客户评论
GetHuman-rhanson案的背景
GetHuman：GetHuman-rhanson-您能告诉我们其他Sprint Corporate Care个客户何时提起诉讼吗？
GetHuman-rhanson：Yes。在November 25.上是morning。
GetHuman：您是否接触到Sprint Corporate Care，如果可以，怎么做？
GetHuman：这些常见的Sprint Corporate Care客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-rhanson 常见 Sprint Corporate Care 问题的列表）
GetHuman-rhanson：“ Cancel service”是我尝试使用to call的原因。
GetHuman-rhanson对Sprint Corporate Care客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sprint Corporate Care客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-rhanson：I feel Screwed over
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman-rhanson：Back in May **-**-**** I got a new phone with Sprint. The Sprint store at *** SE Chkalov Dr ****, Vancouver, WA *****. The rep told me that because I was turning in my old phone undamaged, that the remaining amount of the lease from my phone would be wiped clean, and all that I would owe is the balance on the new phone. I confirmed this with the Shift lead as well. **I go in last Wednesday **-**-**** to change my plan and find out that the rep in May had taken my phone but never processed the phone into the system. I explained to the representative that the other rep who conveniently does not work there anymore, that I had returned my phone and that the man took my phone and put it in the drawer after wrapping it. They still want me to pay off the remaining balance of the other phone before I can change my plan. Not only have I been paying on the old phone since May, but it's obvious that the representative sold my phone for his benefit (seeing how it’s not in the system as even leaving the store) knowing that the balance would be on the back end of my billing, and that I wouldn't find out for months. I bet that he did this to several people.* *I asked the manager to pull up footage on their cameras and he refused saying they couldn’t do that. The manager replied that there was nothing he could do because there was no proof. (Ummmm the proof is on the cameras.) They pulled up the serial number of my past phone and found that it was being used by someone I don’t even know. So I asked him to cancel my account because they wouldn’t help me and he told me to call customer service. All I want is my account back to normal and the amount back I have been paying on my last phone since May.
GetHuman：让我们量化一下您与Sprint Corporate Care联系的经验。在1到5的范围内，如何轻松解决Sprint Corporate Care问题？
GetHuman-rhanson：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-rhanson：在沟通方面，我会给他们五分之三的three。
GetHuman：Sprint Corporate Care快速有效地解决问题的能力又如何呢？
GetHuman-rhanson：为此，我要说出五分之二的one。
GetHuman：最后-对其他Sprint Corporate Care客户有何建议？
GetHuman-rhanson：在一天中的早些时候或深夜给他们打电话。不要忘记Sprint Corporate Care可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-rhanson在November 25., 2017发生的Sprint Corporate Care客户服务问题中得到了一些有用的反馈和措辞。