Sirius/XM: I try to be understanding when it comes to cust...
GetHuman用户~sbuent来自نوفمبر ١٨، ٢٠١٧的Sirius/XM条客户评论
~sbuent案的背景
GetHuman:~sbuent-您能告诉我们其他Sirius/XM个客户何时提起诉讼吗?
~sbuent:Yeah。在نوفمبر ١٥上是middle of the night。
GetHuman:您是否接触到Sirius/XM,如果可以,怎么做?
GetHuman:这些常见的Sirius/XM客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~sbuent 常见 Sirius/XM 问题的列表)
~sbuent:“ Cancel My Services”是我尝试使用to call的原因。
~sbuent对Sirius/XM客户服务的评价
GetHuman:那么,您如何总结GetHuman的Sirius/XM客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~sbuent:I try to be understanding when it comes to customer service, because I realize it's a thankless task. I also try to take communication issues in stride. That being said...this was one of the worst experiences I've had. The woman with whom I spoke was very clear in her speech and command of spoken English* I had no trouble understanding her. I'm not sure she understood ME, however. She asked me the same questions over and over* I was canceling service and she must have offered me * different options to make staying more attractive, none of which I wanted. Every time I answered a question, she seemed to disappear for minutes at a time, leaving me not knowing whether she had understood me of even if she was still on the line. To say I was frustrated would be an understatement.
GetHuman:让我们量化一下您与Sirius/XM联系的经验。在1到5的范围内,如何轻松解决Sirius/XM问题?
~sbuent:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~sbuent:在沟通方面,我会给他们五分之三的one。
GetHuman:Sirius/XM快速有效地解决问题的能力又如何呢?
~sbuent:为此,我要说出五分之二的four。
GetHuman:最后-对其他Sirius/XM客户有何建议?
~sbuent:在一天中的早些时候或深夜给他们打电话。不要忘记Sirius/XM可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~sbuent在نوفمبر ١٥، ٢٠١٧发生的Sirius/XM客户服务问题中得到了一些有用的反馈和措辞。