Sears: My oven broke back on *****. Called on ***** pa...
GetHuman用户GetHuman-amaking来自December 1st, 2017的Sears条客户评论
GetHuman-amaking案的背景
GetHuman：GetHuman-amaking-您能告诉我们其他Sears个客户何时提起诉讼吗？
GetHuman-amaking：Yes。在November 26th上是afternoon。
GetHuman：您是否接触到Sears，如果可以，怎么做？
GetHuman-amaking：我使用了我在GetHuman Sears客户电话号码页面上找到的800-659-5917号码：Sears客户服务电话号码 GetHuman：这些常见的Sears客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-amaking 常见 Sears 问题的列表）
GetHuman-amaking：“ Refund a Charge”是我尝试使用to call的原因。
GetHuman-amaking对Sears客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sears客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-amaking：My oven broke back on *****. Called on ***** parts were ordered and appointment made for *****. g...
GetHuman：您能从11/26/17发生的事情中告诉我们其他人吗？
GetHuman-amaking：My range broke back on ***** when the power went out and blew the control panel. Called on ***** parts were ordered and appointment made for *****. We got a call ***** stating that the part was back ordered and to call to reschedule when we get it. ***** we got another call to reschedule even though the part hadn't came in. They apparently reordered the part and scheduled for **** without confirming that appointment would work for us. **** I called because we still hadn't gotten the part. They said it was still back ordered and that they were going to cancel the appointment and send a message to find out when to expect it and that I should get a call the same day with that information (which I never got). My husband also got a call stating that they were going to cancel the appointment. ***** the repair person still comes to our house and confirms the part is broken. He tried to find the part elsewhere and stated that the soonest he could find it was in March. I called the complaints office and was told that there was nothing they could do to get my range replaced because the part was ordered on ***** and it has to be ** days after the part was ordered before they can replace the appliance. I even tried to talk to a manager and was told that there was nothing they could do for me. I can't wait another month to get a working range.
GetHuman：让我们量化一下您与Sears联系的经验。在1到5的范围内，如何轻松解决Sears问题？
GetHuman-amaking：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-amaking：在沟通方面，我会给他们五分之三的two。
GetHuman：Sears快速有效地解决问题的能力又如何呢？
GetHuman-amaking：为此，我要说出五分之二的five。
GetHuman：最后-对其他Sears客户有何建议？
GetHuman-amaking：在一天中的早些时候或深夜给他们打电话。不要忘记Sears可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-amaking在November 26th, 2017发生的Sears客户服务问题中得到了一些有用的反馈和措辞。