Samsung: cant get a satisfactory response from your dist...
GetHuman用户GetHuman-fogeldav来自December 1st, 2017的Samsung条客户评论
GetHuman-fogeldav案的背景
GetHuman：GetHuman-fogeldav-您能告诉我们其他Samsung个客户何时提起诉讼吗？
GetHuman-fogeldav：Yeah。在November 23rd上是evening。
GetHuman：您是否接触到Samsung，如果可以，怎么做？
GetHuman-fogeldav：我使用了我在GetHuman Samsung客户电话号码页面上找到的800-726-7864号码：Samsung客户服务电话号码 GetHuman：这些常见的Samsung客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-fogeldav 常见 Samsung 问题的列表）
GetHuman-fogeldav：“ Device Support”是我尝试使用to call的原因。
GetHuman-fogeldav对Samsung客户服务的评价
GetHuman：那么，您如何总结GetHuman的Samsung客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-fogeldav：cant get a satisfactory response from your distributer in Israel.
GetHuman：您能从11/23/17发生的事情中告诉我们其他人吗？
GetHuman-fogeldav：to shany *Good Afternoon!*I find that your response is most unsatisfactory. Please understand my point of view. * We have had the machine for almost * years. During this time the machine needed the attention of your service man * (seven) times, with the exception of the last time, January **th, all repairs were related to the drum's main bearing. The repair calls are all documented in * form or another - with the exception of those which arrived with no paperwork. As this machine is now straying out of the period of the original guarantee, and has had to be repaired on so many occasions, as per the list, below: I must therefore conclude that either there is a latent defect in this Samsung machine itself, or ... possibly, the *st repair has caused the damage,* *th of December ****.* then again on **th of March ***** then again on *th of April ***** then again on **th of April ***** then again on **st of June ***** then again on the **th of August ***** then finally, on the **th of January ******On all the occasions, the drum was removed, for the purpose of the repair and taken away by your service department.*I must expect, therefore, that either you replace the machine or extend the guarantee of the current machine, by another three (*) years & to undertake to cover the cost of the laundry, during the periods that the machine is not operational.**Our receiving of the repaired machine does not constitute the acceptance of your offer in any form, **We feel that our request is reasonable, due to the fact that we do not expect that this repair will last for more than a few months, as the record so readily shows.* Please take into account the inconvenience of cost of having to have our laundry done elsewhere. That is not why we chose Samsung as a washing machine for home use.*Please endeavour to respond, in detail, as to your position., as I feel that your Principle, Samsung, should be made aware of this matter, .
GetHuman：让我们量化一下您与Samsung联系的经验。在1到5的范围内，如何轻松解决Samsung问题？
GetHuman-fogeldav：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-fogeldav：在沟通方面，我会给他们五分之三的four。
GetHuman：Samsung快速有效地解决问题的能力又如何呢？
GetHuman-fogeldav：为此，我要说出五分之二的one。
GetHuman：最后-对其他Samsung客户有何建议？
GetHuman-fogeldav：在一天中的早些时候或深夜给他们打电话。不要忘记Samsung可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-fogeldav在November 23rd, 2017发生的Samsung客户服务问题中得到了一些有用的反馈和措辞。