Partsgeek.com: Worst experience EVER. First, I bought two par...
GetHuman用户~whitematt来自November 20., 2017的Partsgeek.com条客户评论
~whitematt案的背景
GetHuman：~whitematt-您能告诉我们其他Partsgeek.com个客户何时提起诉讼吗？
~whitematt：Yeah。在November 15.上是afternoon。
GetHuman：您是否接触到Partsgeek.com，如果可以，怎么做？
GetHuman：这些常见的Partsgeek.com客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~whitematt 常见 Partsgeek.com 问题的列表）
~whitematt：“ Track a Package”是我尝试使用to call的原因。
~whitematt对Partsgeek.com客户服务的评价
GetHuman：那么，您如何总结GetHuman的Partsgeek.com客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~whitematt：Worst experience EVER. First, I bought two parts. PartsGeek sent one correct part (air filter) and one incorrect part (a part for a Mazda, not a Mercury). When I called customer service, the automated system states "we are experiencing a high call volume" and promptly hangs up. I then submitted a lengthy, well-written, online "ticket" regarding my issue. Days later, I receive an email which seems to suggest I must have made a mistake when ordering. I responded to the email with proof of correct purchase and proof of their incorrectly sent part. I waited a week and never received a response. I then submitted another online "ticket." I received a response to send back both parts (not just the incorrect part) in order to receive a refund. Additionally, I discovered I was responsible for paying for shipment and PartsGeek also wanted the parts sent back in their original box. Worst Customer Service Ever.
GetHuman：让我们量化一下您与Partsgeek.com联系的经验。在1到5的范围内，如何轻松解决Partsgeek.com问题？
~whitematt：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~whitematt：在沟通方面，我会给他们五分之三的one。
GetHuman：Partsgeek.com快速有效地解决问题的能力又如何呢？
~whitematt：为此，我要说出五分之二的one。
GetHuman：最后-对其他Partsgeek.com客户有何建议？
~whitematt：在一天中的早些时候或深夜给他们打电话。不要忘记Partsgeek.com可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~whitematt在November 15., 2017发生的Partsgeek.com客户服务问题中得到了一些有用的反馈和措辞。