Pandora Radio: Unethical Behavior:
GetHuman用户GetHuman-hibberdy来自December 9th, 2017的Pandora Radio条客户评论
GetHuman-hibberdy案的背景
GetHuman：GetHuman-hibberdy-您能告诉我们其他Pandora Radio个客户何时提起诉讼吗？
GetHuman-hibberdy：Sure。在December 3rd上是afternoon。
GetHuman：您是否接触到Pandora Radio，如果可以，怎么做？
GetHuman：这些常见的Pandora Radio客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-hibberdy 常见 Pandora Radio 问题的列表）
GetHuman-hibberdy：“ Change Plan”是我尝试使用to call的原因。
GetHuman-hibberdy对Pandora Radio客户服务的评价
GetHuman：那么，您如何总结GetHuman的Pandora Radio客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-hibberdy：Unethical Behavior:
GetHuman：您能从12/03/17发生的事情中告诉我们其他人吗？
GetHuman-hibberdy：I received a notification on my phone regarding Pandora Premium. Upon opening the app I was presented with a full screen, content blocking interface element that detailed the benefits of Pandora Premium. The only button to be pressed on the screen was "Get Started". At no point was it made evident that this would begin a trial subscription that I would need to *manually* cancel, lest it silently begin a billing cycle on an account. The process for canceling, let alone viewing detailed subscription information, is not even available on mobile, where this processes started. If this is how Pandora intends on treating their longest active users, I'm sorry, but that's a deal breaker. Other competitor services will suit me better, because I have no need for that. I understand the challenges for a company in this market to remain profitable, but such an insidious tactic is entirely unacceptable. Regardless of how simple you may purport the unsubscription process, or how minute of a problem you view this to be, the fact of its occurrence and the lack of transparency is telling of deeper problems. The sheer intrusive nature of this problem may not be evident to the average users, but that stands as no excuse to employ it. Such behavior for a respectable company like Pandora is egregious, reprehensible and wholly unethical. I have since canceled the subscription and have no intention of continuing to use Pandora.
GetHuman：让我们量化一下您与Pandora Radio联系的经验。在1到5的范围内，如何轻松解决Pandora Radio问题？
GetHuman-hibberdy：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-hibberdy：在沟通方面，我会给他们五分之三的two。
GetHuman：Pandora Radio快速有效地解决问题的能力又如何呢？
GetHuman-hibberdy：为此，我要说出五分之二的one。
GetHuman：最后-对其他Pandora Radio客户有何建议？
GetHuman-hibberdy：在一天中的早些时候或深夜给他们打电话。不要忘记Pandora Radio可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-hibberdy在December 3rd, 2017发生的Pandora Radio客户服务问题中得到了一些有用的反馈和措辞。