Norton AntiVirus: Lousy if not flat out rude customer service. I...
GetHuman用户GetHuman-290718来自November 13th, 2017的Norton AntiVirus条客户评论
GetHuman-290718案的背景
GetHuman：GetHuman-290718-您能告诉我们其他Norton AntiVirus个客户何时提起诉讼吗？
GetHuman-290718：Yup。在November 9th上是late at night。
GetHuman：您是否接触到Norton AntiVirus，如果可以，怎么做？
GetHuman：这些常见的Norton AntiVirus客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-290718 常见 Norton AntiVirus 问题的列表）
GetHuman-290718：“ Returns”是我尝试使用to call的原因。
GetHuman-290718对Norton AntiVirus客户服务的评价
GetHuman：那么，您如何总结GetHuman的Norton AntiVirus客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-290718：Lousy if not flat out rude customer service. I just (last night) renewed my Norton Internet service for * computers - $** for virus protection and another ** added without my selection for virus removal service. I had to call customer service today.....I was on hold for almost ** minutes waiting to get a customer service rep on the line, and then I got someone who only seemed to understand and be equipped to answer the most basic questions, and with a corrective tone as if I wasn't getting something I should naturally know. When I asked about a "lite" version advertised for netbooks at purchase, but not found at time of download to my netbook, she repeatedly interrupted me to inform me of system compatibility and service packs and that I can now (a year after loading and indication of being covered on my netbook - even if bogged down somewhat) check to see if I have a service pack so that Norton can be successfully loaded to the same netbook.......we went around like this for a good
GetHuman：让我们量化一下您与Norton AntiVirus联系的经验。在1到5的范围内，如何轻松解决Norton AntiVirus问题？
GetHuman-290718：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-290718：在沟通方面，我会给他们五分之三的five。
GetHuman：Norton AntiVirus快速有效地解决问题的能力又如何呢？
GetHuman-290718：为此，我要说出五分之二的two。
GetHuman：最后-对其他Norton AntiVirus客户有何建议？
GetHuman-290718：在一天中的早些时候或深夜给他们打电话。不要忘记Norton AntiVirus可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-290718在November 9th, 2017发生的Norton AntiVirus客户服务问题中得到了一些有用的反馈和措辞。