Microsoft - Tech Support: My Microsoft Office stopped working after a har...
GetHuman用户~Rob来自November 19th, 2017的Microsoft - Tech Support条客户评论
~Rob案的背景
GetHuman：~Rob-您能告诉我们其他Microsoft - Tech Support个客户何时提起诉讼吗？
~Rob：Yup。在November 12th上是evening。
GetHuman：您是否接触到Microsoft - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Microsoft - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Rob 常见 Microsoft - Tech Support 问题的列表）
~Rob：“ Update Account Information”是我尝试使用to call的原因。
~Rob对Microsoft - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Microsoft - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Rob：My Microsoft Office stopped working after a hard drive upgrade. It required me to reactivate the program. I entered the product key, and it failed to activate, so I contacted customer support to get help.* *I was constantly transferred between * different online support chats, then to the phone, where I spent an hour and a half, totaling over * hours. They could not retrieve my product key, as they did not keep my file in the system. Following the * hours with tech support, I searched through my house for the CDs and eventually find them. **I am not complaining about the fact that I needed the CDs to activate the program, I am unhappy that I needed to be on the phone for over an hour and transferred about * times before someone told me that my only choice was to find the DVDs. Twice they sent me to the awful product reactivation service only to send me back to the Office for Mac line twice, not to mention being sent again to the phone store, and back again to the Office for Mac line.
GetHuman：让我们量化一下您与Microsoft - Tech Support联系的经验。在1到5的范围内，如何轻松解决Microsoft - Tech Support问题？
~Rob：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Rob：在沟通方面，我会给他们五分之三的one。
GetHuman：Microsoft - Tech Support快速有效地解决问题的能力又如何呢？
~Rob：为此，我要说出五分之二的one。
GetHuman：最后-对其他Microsoft - Tech Support客户有何建议？
~Rob：在一天中的早些时候或深夜给他们打电话。不要忘记Microsoft - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Rob在November 12th, 2017发生的Microsoft - Tech Support客户服务问题中得到了一些有用的反馈和措辞。