Microsoft - Tech Support: Arnold
GetHuman用户GetHuman-arnuldro来自December 2nd, 2017的Microsoft - Tech Support条客户评论
GetHuman-arnuldro案的背景
GetHuman：GetHuman-arnuldro-您能告诉我们其他Microsoft - Tech Support个客户何时提起诉讼吗？
GetHuman-arnuldro：Yup。在November 29th上是middle of the night。
GetHuman：您是否接触到Microsoft - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Microsoft - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-arnuldro 常见 Microsoft - Tech Support 问题的列表）
GetHuman-arnuldro：“ Update Account Information”是我尝试使用to call的原因。
GetHuman-arnuldro对Microsoft - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Microsoft - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-arnuldro：Arnold
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-arnuldro：I bought a $*** Dell laptop loaded with Windows ** from a Microsoft store and after two days, for reason I do not know how, the IE stopped working and the prompt asked me to contact Microsoft support. I contacted Microsoft support and talked to an agent named Jed who diagnosed my new laptop as having been infected by a virus and he told me he can only fix it if I pay a subscription fee and will only help me if I pay. I told Jed that the Windows package and the laptop is new, and I asked if he could just point me in the right direction. He told me to wait, but after waiting ** minutes he pretty much hanged up. I called again, this time it is a lady. Same thing, she's argumentative, offering no help not even pointing me into the right direction, would not help at all unless I pay them the subscription fee they told me about. This is customer service at its worst! Microsoft, if you're reading this, change your customer support team!
GetHuman：让我们量化一下您与Microsoft - Tech Support联系的经验。在1到5的范围内，如何轻松解决Microsoft - Tech Support问题？
GetHuman-arnuldro：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-arnuldro：在沟通方面，我会给他们五分之三的one。
GetHuman：Microsoft - Tech Support快速有效地解决问题的能力又如何呢？
GetHuman-arnuldro：为此，我要说出五分之二的three。
GetHuman：最后-对其他Microsoft - Tech Support客户有何建议？
GetHuman-arnuldro：在一天中的早些时候或深夜给他们打电话。不要忘记Microsoft - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-arnuldro在November 29th, 2017发生的Microsoft - Tech Support客户服务问题中得到了一些有用的反馈和措辞。