Match.com: Thought I was being charged $** something dolla...

GetHuman用户~Michelle来自ноябрь 27-го, 2017的Match.com条客户评论

~Michelle案的背景

GetHuman:~Michelle-您能告诉我们其他Match.com个客户何时提起诉讼吗?
~Michelle:Yup。在ноябрь 22-го上是afternoon。
GetHuman:您是否接触到Match.com,如果可以,怎么做?
~Michelle:我使用了我在GetHuman Match.com客户电话号码页面上找到的800-926-2824号码:Match.com客户服务电话号码
GetHuman:这些常见的Match.com客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Michelle 常见 Match.com 问题的列表)
~Michelle:“ Technical support”是我尝试使用to call的原因。

~Michelle对Match.com客户服务的评价

GetHuman:那么,您如何总结GetHuman的Match.com客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Michelle:Thought I was being charged $** something dollars to join, but noticed an email stating my card was charged $*** shortly after. I immediately cancelled my membership and called both match.com and my bank in the morning. I spoke to several representatives for match.com and they all told me the charge was no refundable. My issue was that I was being charged a different amount than I believed I agreed to. I may have unknowingly made a mistake at some point during the payment process, but because the mistake was made known almost immediately, and the cancellation within * hours of signing up, I thought a refund would not be an issue. Boy was I wrong!! This business has horrible customer service and they are scam artists. After speaking to four different representatives, I was able to get a "partial refund." I still had to pay them over $** for being on their site less than * hours.
GetHuman:让我们量化一下您与Match.com联系的经验。在1到5的范围内,如何轻松解决Match.com问题?
~Michelle:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Michelle:在沟通方面,我会给他们五分之三的four。
GetHuman:Match.com快速有效地解决问题的能力又如何呢?
~Michelle:为此,我要说出五分之二的one。
GetHuman:最后-对其他Match.com客户有何建议?
~Michelle:在一天中的早些时候或深夜给他们打电话。不要忘记Match.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Michelle在ноябрь 22-го, 2017发生的Match.com客户服务问题中得到了一些有用的反馈和措辞。

Match.com

2.31 of 5 stars | 316条评论

~Michelle的Match.com评论

寻求帮助的困难
1 5星
沟通质量
4 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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