MYpearson: Horrible customer service. I have contacted cu...

GetHuman用户~Tiacee来自ноябрь 6-го, 2017的MYpearson条客户评论

~Tiacee案的背景

GetHuman:~Tiacee-您能告诉我们其他MYpearson个客户何时提起诉讼吗?
~Tiacee:Sure。在ноябрь 1-го上是middle of the night。
GetHuman:您是否接触到MYpearson,如果可以,怎么做?
~Tiacee:我使用在GetHuman MYpearson客户服务联系信息页面上找到的help page:联系MYpearson客户服务
GetHuman:这些常见的MYpearson客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Tiacee 常见 MYpearson 问题的列表)
~Tiacee:“ None of those really matches why I wanted to contact MYpearson that day.”是我尝试使用to contact的原因。

~Tiacee对MYpearson客户服务的评价

GetHuman:那么,您如何总结GetHuman的MYpearson客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Tiacee:Horrible customer service. I have contacted customer service on several occasions about getting a refund for the my history lab as the website associated the wrong book with my account. I actually got to speak with a customer service rep ONE time in all the calls. He refused to change the book to the right one and said I would have to get a refund instead and that he would email me the information. Since then I have recieved nothing. I have also sent in several customer service requests online asking for my refund. In reply, I get a generic response saying they will respond as soon as possible. Basically, they have "waited out" there refund grace period so I am sure they are going to try to deny my refund now. Sad part is I never got to use the product and started contacting them within minutes of ordering there product and all I have gotten, once they got my money, is NO REAL RESPONSE AT ALL! Guess I am out that ** dollers.
GetHuman:让我们量化一下您与MYpearson联系的经验。在1到5的范围内,如何轻松解决MYpearson问题?
~Tiacee:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Tiacee:在沟通方面,我会给他们五分之三的one。
GetHuman:MYpearson快速有效地解决问题的能力又如何呢?
~Tiacee:为此,我要说出五分之二的four。
GetHuman:最后-对其他MYpearson客户有何建议?
~Tiacee:尽早或晚些时候与他们打交道。不要忘记MYpearson可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Tiacee在ноябрь 1-го, 2017发生的MYpearson客户服务问题中得到了一些有用的反馈和措辞。

MYpearson

1.00 of 5 stars | 18条评论

~Tiacee的MYpearson评论

寻求帮助的困难
1 5星
沟通质量
1 5星
及时和专业
4 5星
整体客户服务评分
2 5星

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