LexisNexis Risk Solutions: There were a few prompts, but I was able to get...
A LexisNexis Risk Solutions customer review by GetHuman user ~janaezing from November 12th, 2017
Background on ~janaezing's case
GetHuman: ~janaezing - can you tell our other LexisNexis Risk Solutions customers when your case took place?
~janaezing: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to LexisNexis Risk Solutions, and if so, how?
GetHuman: And which of these common LexisNexis Risk Solutions customer issues best describes the reason you wanted to talk to them?
(Shows ~janaezing a list of common LexisNexis Risk Solutions problems)
~janaezing: "Cancel service" was why I was trying to call.
~janaezing's review of LexisNexis Risk Solutions customer service
GetHuman: So how would you sum up your experience for GetHuman's LexisNexis Risk Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janaezing: There were a few prompts, but I was able to get a representative quickly. I received some of the information I needed, but I ended up having to do more investigating after I hung up. I called back * minutes later and received the same representative. I don't know if that was by design, but it sure made a stressful situation less stressful. The rep filed a dispute on my behalf. To be continued...
GetHuman: Let's quantify your experience contacting LexisNexis Risk Solutions. On a scale of 1 to 5, how easy is it go get help on a LexisNexis Risk Solutions problem?
~janaezing: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janaezing: I'd give them a one out of five on communication.
GetHuman: And what about LexisNexis Risk Solutions's ability to quickly and effectively address your problem?
~janaezing: For that I would say one out of five.
GetHuman: And finally- any advice for other LexisNexis Risk Solutions customers?
~janaezing: Call them early in the day or late. Don't forget any personal or account information you might need for LexisNexis Risk Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janaezing taken from his LexisNexis Risk Solutions customer service problem that occurred on November 9th, 2017.