Kohl's: My order was never shipped but the label was cr...
GetHuman用户~Yelah来自November 19, 2017的Kohl's条客户评论
~Yelah案的背景
GetHuman:~Yelah-您能告诉我们其他Kohl's个客户何时提起诉讼吗?
~Yelah:Yes I can。在November 13上是evening。
GetHuman:您是否接触到Kohl's,如果可以,怎么做?
GetHuman:这些常见的Kohl's客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Yelah 常见 Kohl's 问题的列表)
~Yelah:“ Track an Order”是我尝试使用to call的原因。
~Yelah对Kohl's客户服务的评价
GetHuman:那么,您如何总结GetHuman的Kohl's客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Yelah:My order was never shipped but the label was created for ** items. After being on hold for an hour the CSR requested a credit and asked for my cc* to order the items a second time. * items did not have a label created or any tracking info, so he requested research and advised I call back next week. Over an hour on the phone and I have no product, no money, wasted an hour and still have to call back. Oh and I was hung up on after holding ** mins for a supervisor!
GetHuman:让我们量化一下您与Kohl's联系的经验。在1到5的范围内,如何轻松解决Kohl's问题?
~Yelah:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Yelah:在沟通方面,我会给他们五分之三的three。
GetHuman:Kohl's快速有效地解决问题的能力又如何呢?
~Yelah:为此,我要说出五分之二的four。
GetHuman:最后-对其他Kohl's客户有何建议?
~Yelah:在一天中的早些时候或深夜给他们打电话。不要忘记Kohl's可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Yelah在November 13, 2017发生的Kohl's客户服务问题中得到了一些有用的反馈和措辞。