Kansas City Power & Light Co: HORRIBLE! Invasive processes. I tried to transf...
GetHuman用户~appletini25来自Oktober 31., 2017的Kansas City Power & Light Co条客户评论
~appletini25案的背景
GetHuman：~appletini25-您能告诉我们其他Kansas City Power & Light Co个客户何时提起诉讼吗？
~appletini25：Yeah。在Oktober 22.上是middle of the night。
GetHuman：您是否接触到Kansas City Power & Light Co，如果可以，怎么做？
GetHuman：这些常见的Kansas City Power & Light Co客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~appletini25 常见 Kansas City Power & Light Co 问题的列表）
~appletini25：“ Lower my bill”是我尝试使用to call的原因。
~appletini25对Kansas City Power & Light Co客户服务的评价
GetHuman：那么，您如何总结GetHuman的Kansas City Power & Light Co客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~appletini25：HORRIBLE! Invasive processes. I tried to transfer my service and I had to fax in my drivers license and social security card? I have never been late and paid my bills on time. Then a VERY RUDE person calls me back saying another person with my listed address owes them money and they MERGED our accounts and said until they get paid by this other person that has NOTHING to do with me they aren't going to turn my service on at the new address. I wish KC had another choice than KCPL they have a monopoly on this city and use it to their advantage. What they do should be illegal. After I explained the situation to the first person I was hung on (and I was professional not yelling etc.) The second time their "computers" weren't working to send me an itemized statement and an explain of some terms I magically agreed to and they were unable to get my address. These people are insane.
GetHuman：让我们量化一下您与Kansas City Power & Light Co联系的经验。在1到5的范围内，如何轻松解决Kansas City Power & Light Co问题？
~appletini25：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~appletini25：在沟通方面，我会给他们五分之三的three。
GetHuman：Kansas City Power & Light Co快速有效地解决问题的能力又如何呢？
~appletini25：为此，我要说出五分之二的two。
GetHuman：最后-对其他Kansas City Power & Light Co客户有何建议？
~appletini25：在一天中的早些时候或深夜给他们打电话。不要忘记Kansas City Power & Light Co可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~appletini25在Oktober 22., 2017发生的Kansas City Power & Light Co客户服务问题中得到了一些有用的反馈和措辞。