The service with Hertz went very well until a m...

GetHuman用户~boburt2000来自नवंबर १९, २०१७的Hertz条客户评论

~boburt2000案的背景

GetHuman:~boburt2000-您能告诉我们其他Hertz个客户何时提起诉讼吗?
~boburt2000:Yup。在नवंबर १०上是middle of the night。
GetHuman:您是否接触到Hertz,如果可以,怎么做?
~boburt2000:我使用了我在GetHuman Hertz客户电话号码页面上找到的800-654-3131号码:Hertz客户服务电话号码
GetHuman:这些常见的Hertz客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~boburt2000 常见 Hertz 问题的列表)
~boburt2000:“ Complaint”是我尝试使用to call的原因。

~boburt2000对Hertz客户服务的评价

GetHuman:那么,您如何总结GetHuman的Hertz客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~boburt2000:The service with Hertz went very well until a month after our business had ended. I received a bill in the mail from a company called PlatePass for **$. Apparently all Hertz cars are equipped with a smart card for tolls, so that if you ever go through a toll PlatePass has record of it. We were never informed about this service and NEVER WENT ON A TOLL ROAD, yet I am being charged **$ for spending SIX MINUTES on one. This is ludicrous, and Hertz will only tell you that if you had read the small writing on the *rd page of your contract you would have seen the information on these charges. I called * times and spoke to * different Customer Service agents and supervisors and was basically told "Sorry for ya". Needless to say I will never be doing business again with Hertz and I encourage everyone to inquire about this service before using any car rental service. There is currently a class action lawsuit for this BS, and I filed a claim.
GetHuman:让我们量化一下您与Hertz联系的经验。在1到5的范围内,如何轻松解决Hertz问题?
~boburt2000:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~boburt2000:在沟通方面,我会给他们五分之三的four。
GetHuman:Hertz快速有效地解决问题的能力又如何呢?
~boburt2000:为此,我要说出五分之二的five。
GetHuman:最后-对其他Hertz客户有何建议?
~boburt2000:在一天中的早些时候或深夜给他们打电话。不要忘记Hertz可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~boburt2000在नवंबर १०, २०१७发生的Hertz客户服务问题中得到了一些有用的反馈和措辞。

Hertz

2.08 of 5 stars | 87条评论

~boburt2000的Hertz评论

寻求帮助的困难
1 5星
沟通质量
4 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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