Globe Telecom: Service complaint
GetHuman用户GetHuman-dshaw来自noviembre 29º, 2017的Globe Telecom条客户评论
GetHuman-dshaw案的背景
GetHuman：GetHuman-dshaw-您能告诉我们其他Globe Telecom个客户何时提起诉讼吗？
GetHuman-dshaw：Yeah。在noviembre 20º上是afternoon。
GetHuman：您是否接触到Globe Telecom，如果可以，怎么做？
GetHuman：这些常见的Globe Telecom客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-dshaw 常见 Globe Telecom 问题的列表）
GetHuman-dshaw：“ Overcharge/Strange charge”是我尝试使用to call的原因。
GetHuman-dshaw对Globe Telecom客户服务的评价
GetHuman：那么，您如何总结GetHuman的Globe Telecom客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-dshaw：Service complaint
GetHuman：您能从11/20/17发生的事情中告诉我们其他人吗？
GetHuman-dshaw：I am writing this because I am tired of call support for the same problems almost every week to month. Your techs give me the feeling they do not know what they are doing. I have a record book full of services calls. (* pages full) Same problems over and over. Now my problem I had at the start of my service is back again. It seams they just move my problems around, fix one only to cause another. ** Now everyday we loose internet access. No indication on modem., just can not surf the net. It is intermittent lasting a few mins to hours. Some times a restart will work for awhile. This was my problem * years ago and after a fix for another problem its back. * I know your copper lines are bad in MAA, I have been on every open line, each one with a different problem. ** So is this sub slandered service going to be fix or am I doomed to on and off service that I get no credit for. I have asked that someone from globe call me that has the power to make something happen. But that has yet to happen. No follow up calls to see if service is good. Everything I have is with Globe, cell service, landline and internet. So I would think someone would take notice if there is a major problem. Maybe its just no one cares as long as the bill is paid. My net was working fine for almost a year until a few months ago when it rained I lost all my service. Took over * months for you to fix that problem. Look at the att file to see the *nd fix after box change did not work. Then your tech had the nerve to call the the next day to ask if he could close the ticket. Really ! So after I called and spoke to a supervisor, techs showed up fast....moved me to a new copper line. Rain problem fixed, but now other problems after the move to this line.** You know its easy to work with a client if you talk and inform the client your plans to resolve issues. So all I am asking for is a stable internet connection and some feedback. Stop making me call every week, the problem is not fixed until I am satisfied. Stop closing the service calls until you know its fixed. ** So please someone call me that has the power to get things done.**Thank You, **P.S.**Another problem has come up. Last * days..we can not make calls on the landline. Have dial tone, dial the number and nothing happens...does not ring on other end. I have had one call go thru in * days.
GetHuman：让我们量化一下您与Globe Telecom联系的经验。在1到5的范围内，如何轻松解决Globe Telecom问题？
GetHuman-dshaw：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-dshaw：在沟通方面，我会给他们五分之三的two。
GetHuman：Globe Telecom快速有效地解决问题的能力又如何呢？
GetHuman-dshaw：为此，我要说出五分之二的three。
GetHuman：最后-对其他Globe Telecom客户有何建议？
GetHuman-dshaw：在一天中的早些时候或深夜给他们打电话。不要忘记Globe Telecom可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-dshaw在noviembre 20º, 2017发生的Globe Telecom客户服务问题中得到了一些有用的反馈和措辞。