Fitbit: Called customer service and was connected to We...
GetHuman用户GetHuman-johnjco来自November 29, 2017的Fitbit条客户评论
GetHuman-johnjco案的背景
GetHuman：GetHuman-johnjco-您能告诉我们其他Fitbit个客户何时提起诉讼吗？
GetHuman-johnjco：Sure。在November 25上是morning。
GetHuman：您是否接触到Fitbit，如果可以，怎么做？
GetHuman-johnjco：我使用了我在GetHuman Fitbit客户电话号码页面上找到的877-623-4997号码：Fitbit客户服务电话号码 GetHuman：这些常见的Fitbit客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-johnjco 常见 Fitbit 问题的列表）
GetHuman-johnjco：“ Where to buy”是我尝试使用to call的原因。
GetHuman-johnjco对Fitbit客户服务的评价
GetHuman：那么，您如何总结GetHuman的Fitbit客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-johnjco：Called customer service and was connected to Wendy. She is in El Salvador. Explained that I was on my *th Fitbit and all have died for the same reason. They died because sweat from my arm gets into charging port and shorts it out. Asked for a higher level Fitbit which is advertised as being more water resistant. She refused. I asked how to escalate. After an * minute wait I was transferred to supervisor Ally. She stated all she could do was escalate the complaint to a resolution team. She could not give me phone or email to this team, or her supervisor. She could not give me a timeframe for escalation to call me back. Said they would not call but email. I made sure she had my email, since she didn't indicate she had it. All in all a very poor interaction. I do not feel confident that Fitbit will contact me. I will not buy another Fitbit. I feel sorry for my wife who bought this for my birthday and is upset that I've had such a poor experience.
GetHuman：让我们量化一下您与Fitbit联系的经验。在1到5的范围内，如何轻松解决Fitbit问题？
GetHuman-johnjco：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-johnjco：在沟通方面，我会给他们五分之三的five。
GetHuman：Fitbit快速有效地解决问题的能力又如何呢？
GetHuman-johnjco：为此，我要说出五分之二的four。
GetHuman：最后-对其他Fitbit客户有何建议？
GetHuman-johnjco：在一天中的早些时候或深夜给他们打电话。不要忘记Fitbit可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-johnjco在November 25, 2017发生的Fitbit客户服务问题中得到了一些有用的反馈和措辞。