Equifax: The first wait time was ** minutes. I spoke to...
GetHuman用户~anonymous来自November 14th, 2017的Equifax条客户评论
~anonymous案的背景
GetHuman：~anonymous-您能告诉我们其他Equifax个客户何时提起诉讼吗？
~anonymous：Yeah。在November 10th上是afternoon。
GetHuman：您是否接触到Equifax，如果可以，怎么做？
~anonymous：我使用了我在GetHuman Equifax客户电话号码页面上找到的800-846-5279号码：Equifax客户服务电话号码 GetHuman：这些常见的Equifax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~anonymous 常见 Equifax 问题的列表）
~anonymous：“ Account access”是我尝试使用to call的原因。
~anonymous对Equifax客户服务的评价
GetHuman：那么，您如何总结GetHuman的Equifax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~anonymous：The first wait time was ** minutes. I spoke to six reps, from Cust. Care, to Personal Solutions, to Privacy Monitoring Dept: Rachel, Rose, Gail, Jordan, Jeff--explaining my problem each time. One rep's English was so bad that it took three tries for me to understand her use of "credit report." Trying to solve the problem took * hours, when I finally gave up, not solved. Problem: someone else's identity was listed in my own Privacy Monitoring Report--not me. I entered my own Equifax Web page with my own password! I have decided to cancel the $**** annual membership Premium Membership level. This is not a premium level of service. Equifax's outsourcing the problem indicates their desire to profit rather than serve.
GetHuman：让我们量化一下您与Equifax联系的经验。在1到5的范围内，如何轻松解决Equifax问题？
~anonymous：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~anonymous：在沟通方面，我会给他们五分之三的three。
GetHuman：Equifax快速有效地解决问题的能力又如何呢？
~anonymous：为此，我要说出五分之二的four。
GetHuman：最后-对其他Equifax客户有何建议？
~anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记Equifax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~anonymous在November 10th, 2017发生的Equifax客户服务问题中得到了一些有用的反馈和措辞。