Equifax: The agent that I spoke with could understand ne...
GetHuman用户~Student来自November 21st, 2017的Equifax条客户评论
~Student案的背景
GetHuman：~Student-您能告诉我们其他Equifax个客户何时提起诉讼吗？
~Student：Sure。在November 13th上是morning。
GetHuman：您是否接触到Equifax，如果可以，怎么做？
GetHuman：这些常见的Equifax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Student 常见 Equifax 问题的列表）
~Student：“ Unfreeze Credit”是我尝试使用to call的原因。
~Student对Equifax客户服务的评价
GetHuman：那么，您如何总结GetHuman的Equifax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Student：The agent that I spoke with could understand neither what she was doing, nor what I was looking for. I also was unable to understand her heavy accent. It made for a very frustrating experience. I waited for a confirmation number, she gave me the first three digits, then went on to try to sell me the Automatic Credit Report. I declined, and asked once again for a confirmation number. After much confusion and stalling I finally received it. I wanted to confirm with a supervisor to ensure everything was processed correctly, and I was placed on hold for about ** minutes. The supervisor was coherent, and at least understood the information that the agent was attempting to gather. I still don't feel satisfied at all with the overall service however. I elected to give a review after the call was over, and the phone call was ended. No call back either.
GetHuman：让我们量化一下您与Equifax联系的经验。在1到5的范围内，如何轻松解决Equifax问题？
~Student：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Student：在沟通方面，我会给他们五分之三的four。
GetHuman：Equifax快速有效地解决问题的能力又如何呢？
~Student：为此，我要说出五分之二的three。
GetHuman：最后-对其他Equifax客户有何建议？
~Student：在一天中的早些时候或深夜给他们打电话。不要忘记Equifax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Student在November 13th, 2017发生的Equifax客户服务问题中得到了一些有用的反馈和措辞。