Have had an ongoing issue with DirecTV even aft...

GetHuman用户~Fed Up with DirecTV来自октябрь 30-го, 2017的DirecTV条客户评论

~Fed Up with DirecTV案的背景

GetHuman:~Fed Up with DirecTV-您能告诉我们其他DirecTV个客户何时提起诉讼吗?
~Fed Up with DirecTV:Yup。在октябрь 20-го上是morning。
GetHuman:您是否接触到DirecTV,如果可以,怎么做?
~Fed Up with DirecTV:我使用了我在GetHuman DirecTV客户电话号码页面上找到的800-531-5000号码:DirecTV客户服务电话号码
GetHuman:这些常见的DirecTV客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Fed Up with DirecTV 常见 DirecTV 问题的列表)
~Fed Up with DirecTV:“ Returns”是我尝试使用to call的原因。

~Fed Up with DirecTV对DirecTV客户服务的评价

GetHuman:那么,您如何总结GetHuman的DirecTV客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Fed Up with DirecTV:Have had an ongoing issue with DirecTV even after I left. An agent didn't disconnect my service when requested, or send a return box for equipment. Took two more calls to finally get the message across. Meanwhile, they continued to bill me for service. In addition, they added a disconnect fee "because I didn't meet a service commitment" per the terms and conditions. Turns out that according to to the DirecTV agreements online there was no such agreement, as I was a customer for over two years. Took a half an hour with three people to (*)get them to admit that there was a mistake and (*)I didn't owe any fees. Now over a year later I am still getting bills from a collection agency (RPM) and have received ** calls as of today. I just spent another half hour talking with three people again at DirectTV, after being disconnected once, and the notes on their system do not reflect the content of the previous conversation. I asked for an written accounting of why I owe anything at this poin
GetHuman:让我们量化一下您与DirecTV联系的经验。在1到5的范围内,如何轻松解决DirecTV问题?
~Fed Up with DirecTV:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Fed Up with DirecTV:在沟通方面,我会给他们五分之三的one。
GetHuman:DirecTV快速有效地解决问题的能力又如何呢?
~Fed Up with DirecTV:为此,我要说出五分之二的five。
GetHuman:最后-对其他DirecTV客户有何建议?
~Fed Up with DirecTV:在一天中的早些时候或深夜给他们打电话。不要忘记DirecTV可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Fed Up with DirecTV在октябрь 20-го, 2017发生的DirecTV客户服务问题中得到了一些有用的反馈和措辞。

DirecTV

2.74 of 5 stars | 378条评论

~Fed Up with DirecTV的DirecTV评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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