Dell - Tech Support: The problem was identified quick. The laptops m...
GetHuman用户~customer来自November 14., 2017的Dell - Tech Support条客户评论
~customer案的背景
GetHuman：~customer-您能告诉我们其他Dell - Tech Support个客户何时提起诉讼吗？
~customer：Yeah。在November 8.上是morning。
GetHuman：您是否接触到Dell - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Dell - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~customer 常见 Dell - Tech Support 问题的列表）
~customer：“ Refund a Charge”是我尝试使用to call的原因。
~customer对Dell - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Dell - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~customer：The problem was identified quick. The laptops motherboard needed to be replaced. A technician was supposed to come on-site the next day and take care of it since it was under support. The next day I called to check when I could expect the service technician to show up. They told me that they were backlog but will come the following day. The next day came and I had to call again to ask for a status. I was told that they couldn't do it that day either. After escalating with Dell finally somebody came late afternoon but did not have the parts. He needed to go back to get the parts. When he finally returned he got a call and left for a higher priority call. It has been * business days since my laptop stopped working and I am still waiting for a service technician to actually fix it and not just show up.
GetHuman：让我们量化一下您与Dell - Tech Support联系的经验。在1到5的范围内，如何轻松解决Dell - Tech Support问题？
~customer：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~customer：在沟通方面，我会给他们五分之三的five。
GetHuman：Dell - Tech Support快速有效地解决问题的能力又如何呢？
~customer：为此，我要说出五分之二的five。
GetHuman：最后-对其他Dell - Tech Support客户有何建议？
~customer：在一天中的早些时候或深夜给他们打电话。不要忘记Dell - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~customer在November 8., 2017发生的Dell - Tech Support客户服务问题中得到了一些有用的反馈和措辞。