Caliber Home Loans: I have always paid my mortgage before the due d...
GetHuman用户~TJV来自November 25., 2017的Caliber Home Loans条客户评论
~TJV案的背景
GetHuman：~TJV-您能告诉我们其他Caliber Home Loans个客户何时提起诉讼吗？
~TJV：Yeah。在November 24.上是afternoon。
GetHuman：您是否接触到Caliber Home Loans，如果可以，怎么做？
GetHuman：这些常见的Caliber Home Loans客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~TJV 常见 Caliber Home Loans 问题的列表）
~TJV：“ None of those really matches why I wanted to call Caliber Home Loans that day.”是我尝试使用to call的原因。
~TJV对Caliber Home Loans客户服务的评价
GetHuman：那么，您如何总结GetHuman的Caliber Home Loans客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~TJV：I have always paid my mortgage before the due date. However, I was surprised to get an email from Caliber stating my February payment had been made, even though I had not received my statement. I pay more than the minimum amount and, without my authorization, Caliber applied some of the extra I had paid to my mortgage. It took two calls to straighten that out. Then they sent a letter stating my mortgage was overdue. When I called about that, I was told that my mortgage is NOW up to date with the implication from the customer service rep that I was a deadbeat. He refused to send a letter stating that I had been sent that letter in error. If Caliber were a restaurant, I would never eat there again. Caliber took over my loan about a year ago. In nearly ** years of dealing with mortgage companies I have never had a problem until this group. My recommendation to anyone thinking of taking out a mortgage is to look elsewhere.
GetHuman：让我们量化一下您与Caliber Home Loans联系的经验。在1到5的范围内，如何轻松解决Caliber Home Loans问题？
~TJV：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~TJV：在沟通方面，我会给他们五分之三的four。
GetHuman：Caliber Home Loans快速有效地解决问题的能力又如何呢？
~TJV：为此，我要说出五分之二的three。
GetHuman：最后-对其他Caliber Home Loans客户有何建议？
~TJV：在一天中的早些时候或深夜给他们打电话。不要忘记Caliber Home Loans可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~TJV在November 24., 2017发生的Caliber Home Loans客户服务问题中得到了一些有用的反馈和措辞。