Best Buy: Complaint
GetHuman用户GetHuman-jetthom来自diciembre 7º, 2017的Best Buy条客户评论
GetHuman-jetthom案的背景
GetHuman：GetHuman-jetthom-您能告诉我们其他Best Buy个客户何时提起诉讼吗？
GetHuman-jetthom：Yes。在diciembre 1º上是evening。
GetHuman：您是否接触到Best Buy，如果可以，怎么做？
GetHuman-jetthom：我使用了我在GetHuman Best Buy客户电话号码页面上找到的888-237-8289号码：Best Buy客户服务电话号码 GetHuman：这些常见的Best Buy客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-jetthom 常见 Best Buy 问题的列表）
GetHuman-jetthom：“ Geek Squad Support”是我尝试使用to call的原因。
GetHuman-jetthom对Best Buy客户服务的评价
GetHuman：那么，您如何总结GetHuman的Best Buy客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-jetthom：Complaint
GetHuman：您能从12/01/17发生的事情中告诉我们其他人吗？
GetHuman-jetthom：The **** Presidents Day weekend *-day sale (thru Feb **) advertised a **" Samsung TV online for $***.**. I researced it on Sat, Feb ** and put it in my cart. On Sunday Feb ** I added some additional items and tried to check out, but had difficulties. So I signed out and started over, STILL on the WEEKEND SALE, Sunday evening Feb **. The TV was now in my cart at regular price of $***.**!** On Monday Feb **, I called Best Buy customer service, and explained the issue. They verified the sale price for me should have been $***.**. I was told to PURCHASE THE ITEMS ONLINE (TV at regualr price) and gave me a reference number and to CALL BACK in ** hours and speak to the PRIMARY SUPPORT DEPT to process the PRICE ADJUSTMENT. I was informed the PRICE MATCH GUARANTEE WOULD COVER THE $*** DIFFERENCE.**On Feb ** I called the department, and also saw the full (non sale)charge was now on my VISA credit card. Another person gave me an updated reference number and confirmed to me that once my Visa payment was verified my refund of $*** would be processed, and to allow *-* business days .** THE TV was delivered and installed along with the other items (Samsumg soundbar, and Geek Squad install charge) on Feb ** & **th. But still no $*** credit.** I called the Primary Support on ****** to follow up-again! And AGAIN got a new ref ID number and was assured the REFUND DEPT would process the refund and I would be notified by email of the status within ** hours. That time has passed...and I have now been on the phone again today for ONE HOUR, telling the SAME STORY to another person in Primary Support, and getting the SAME RUNAROUND---that the refund dept is declining the price match because the item was not on sale when I purchased it online, on Feb **, as advised by the customer service dept.!** I have requested to speak with a supervisor, who apparently is too busy with other calls to speak with me, as I have been on hold for ** min to get some action!** I am appealing to someone in CUSTOMER SERVICE to settle this for me ASAP because I keep running into the same brick walls with the 'support dept”! I will happily provide all ref *'s and names of ‘support' staff I have dealt with.**And I am kicking this up to CORPORATE, and maybe CONSUMER AFFAIRS OR BBB because this is just an attempt to rip me off and wait me out so I give up! BAD BUSINESS BEST BUY!!!!
GetHuman：让我们量化一下您与Best Buy联系的经验。在1到5的范围内，如何轻松解决Best Buy问题？
GetHuman-jetthom：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-jetthom：在沟通方面，我会给他们五分之三的five。
GetHuman：Best Buy快速有效地解决问题的能力又如何呢？
GetHuman-jetthom：为此，我要说出五分之二的four。
GetHuman：最后-对其他Best Buy客户有何建议？
GetHuman-jetthom：在一天中的早些时候或深夜给他们打电话。不要忘记Best Buy可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-jetthom在diciembre 1º, 2017发生的Best Buy客户服务问题中得到了一些有用的反馈和措辞。