Barnes & Noble: I am still waiting for B&N to resolve my issue...

GetHuman用户~former Barnes and Noble custom来自November 23rd, 2017的Barnes & Noble条客户评论

~former Barnes and Noble custom案的背景

GetHuman:~former Barnes and Noble custom-您能告诉我们其他Barnes & Noble个客户何时提起诉讼吗?
~former Barnes and Noble custom:Yup。在November 18th上是evening。
GetHuman:您是否接触到Barnes & Noble,如果可以,怎么做?
~former Barnes and Noble custom:我使用了我在GetHuman Barnes & Noble客户电话号码页面上找到的800-843-2665号码:Barnes & Noble客户服务电话号码
GetHuman:这些常见的Barnes & Noble客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~former Barnes and Noble custom 常见 Barnes & Noble 问题的列表)
~former Barnes and Noble custom:“ Change order”是我尝试使用to call的原因。

~former Barnes and Noble custom对Barnes & Noble客户服务的评价

GetHuman:那么,您如何总结GetHuman的Barnes & Noble客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~former Barnes and Noble custom:I am still waiting for B&N to resolve my issue. I ordered almost ****.** in text books through BN.com. I received a book that was not in my order and never received the correct one. I have been back and forth with B&N and the vendor for several weeks now. B&N tells me to contact vendor while vendor tells me to contact B&N. I was finally told by a B&N supervisor that I would get refund right away if I called back to give them a tracking number for the book I am sending back to vendor. I called back with tracking number and was told that the supervisor gave me the wrong info and I will have to wait til they get a credit from the vendor, which I am sure will never happen. I am telling everyone I know at the school I work at to never order from Barnes and Noble, Order from Amazon they have much better customer service.
GetHuman:让我们量化一下您与Barnes & Noble联系的经验。在1到5的范围内,如何轻松解决Barnes & Noble问题?
~former Barnes and Noble custom:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~former Barnes and Noble custom:在沟通方面,我会给他们五分之三的two。
GetHuman:Barnes & Noble快速有效地解决问题的能力又如何呢?
~former Barnes and Noble custom:为此,我要说出五分之二的five。
GetHuman:最后-对其他Barnes & Noble客户有何建议?
~former Barnes and Noble custom:在一天中的早些时候或深夜给他们打电话。不要忘记Barnes & Noble可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~former Barnes and Noble custom在November 18th, 2017发生的Barnes & Noble客户服务问题中得到了一些有用的反馈和措辞。

Barnes & Noble

3.13 of 5 stars | 125条评论

~former Barnes and Noble custom的Barnes & Noble评论

寻求帮助的困难
5 5星
沟通质量
2 5星
及时和专业
5 5星
整体客户服务评分
4 5星

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