BUYER BEWARE ********ASUS has NO Escalation*Res...
GetHuman用户~sabinak来自نوفمبر ٢٧، ٢٠١٧的Asus条客户评论
~sabinak案的背景
GetHuman:~sabinak-您能告诉我们其他Asus个客户何时提起诉讼吗?
~sabinak:Yes I can。在نوفمبر ٢٦上是middle of the night。
GetHuman:您是否接触到Asus,如果可以,怎么做?
~sabinak:我使用了我在GetHuman Asus客户电话号码页面上找到的877-339-2787号码:Asus客户服务电话号码 GetHuman:这些常见的Asus客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~sabinak 常见 Asus 问题的列表)
~sabinak:“ Device Support”是我尝试使用to call的原因。
~sabinak对Asus客户服务的评价
GetHuman:那么,您如何总结GetHuman的Asus客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~sabinak:BUYER BEWARE ********ASUS has NO Escalation*Resolution Dept. --- NO Customer Service Dept. ---- NO Technical Support Dept.**ASUS NORTH AMERICA told to contact their RMA Specialist Jolene, after numerous emails, Jolene does not have even the most basic technical understanding and she is the highest Escalation in ASUS. **I purchased the T***TA Transformer Book Tablet. From the beginning had problems activating the keyboard on the docking station. Having to press down tablet to activate physical keyboard, result, the LCD cracked.* *The first time the T***TA Tablet was in for repair, it was only through many hours on the phone with the Call Center in the Caribbean (ASUS has NO Customer or Technical Support Dept.), and numerous emails to Rebecca Young, their case manager, before the Tablet was even sent to a Technical Specialist to repair the docking station problem.**ASUS Repair, states the unit has a defective cable and chip:***************************************Symptom * : *K*B Floating
GetHuman:让我们量化一下您与Asus联系的经验。在1到5的范围内,如何轻松解决Asus问题?
~sabinak:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~sabinak:在沟通方面,我会给他们五分之三的one。
GetHuman:Asus快速有效地解决问题的能力又如何呢?
~sabinak:为此,我要说出五分之二的three。
GetHuman:最后-对其他Asus客户有何建议?
~sabinak:在一天中的早些时候或深夜给他们打电话。不要忘记Asus可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~sabinak在نوفمبر ٢٦، ٢٠١٧发生的Asus客户服务问题中得到了一些有用的反馈和措辞。