American Airlines: trying to cancel a flight. Agent tells me to us...
GetHuman用户~bad news bears来自novembre 25, 2017的American Airlines条客户评论
~bad news bears案的背景
GetHuman：~bad news bears-您能告诉我们其他American Airlines个客户何时提起诉讼吗？
~bad news bears：Yeah。在novembre 22上是middle of the night。
GetHuman：您是否接触到American Airlines，如果可以，怎么做？
GetHuman：这些常见的American Airlines客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~bad news bears 常见 American Airlines 问题的列表）
~bad news bears：“ Missing item”是我尝试使用to call的原因。
~bad news bears对American Airlines客户服务的评价
GetHuman：那么，您如何总结GetHuman的American Airlines客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~bad news bears：trying to cancel a flight. Agent tells me to use my record locater to track the status. When I do that, I get a page of information with random dates associated with my name. When I ask for a call back, which comes over an hour later, she explains that they use random dates as a place holder for my ticket. Basically all the information I see is understandable to them, but not me as the customer. Then I ask for a supervisor. She then gives me another number that I need to use to track status on their refunds page. When I do that, it shows I have not requested a refund for my ticket. I try to call back because I need my money, and have to wait another hour or more to get a response. Their service *****, and their agents are incompetent.
GetHuman：让我们量化一下您与American Airlines联系的经验。在1到5的范围内，如何轻松解决American Airlines问题？
~bad news bears：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~bad news bears：在沟通方面，我会给他们五分之三的one。
GetHuman：American Airlines快速有效地解决问题的能力又如何呢？
~bad news bears：为此，我要说出五分之二的five。
GetHuman：最后-对其他American Airlines客户有何建议？
~bad news bears：在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~bad news bears在novembre 22, 2017发生的American Airlines客户服务问题中得到了一些有用的反馈和措辞。