American Airlines: My family and I were returning from a vacation...
GetHuman用户gethuman-laureno来自November 28th, 2017的American Airlines条客户评论
gethuman-laureno案的背景
GetHuman：gethuman-laureno-您能告诉我们其他American Airlines个客户何时提起诉讼吗？
gethuman-laureno：Yeah。在November 19th上是evening。
GetHuman：您是否接触到American Airlines，如果可以，怎么做？
GetHuman：这些常见的American Airlines客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 gethuman-laureno 常见 American Airlines 问题的列表）
gethuman-laureno：“ Update Reservation”是我尝试使用to call的原因。
gethuman-laureno对American Airlines客户服务的评价
GetHuman：那么，您如何总结GetHuman的American Airlines客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
gethuman-laureno：My family and I were returning from a vacation in Mexico and had to go through customs in Miami with a *-*** hr layover. Apparently several flight that had been delayed due to mechanical issues came in at the same time our flight did, causing the customs area to be over run with people. This also caused a delay in the luggage coming off the plane.**When we finally got our luggage and proceeded to recheck our bags for our connecting domestic flight to Boston, an American airline attendants pulled a us out of line and told us to go to the terminal for our connecting flight, but I hadn't rechecked the luggage and the attended said just follow me. Got to the terminal with ** at *:** a *** hr before departure and they refused to let us check our bags I explained to the attendant that our flight hadn't even boarded yet, so why couldn't we check our bags and get on the flight. They said no, we had to get in line and rebook our flight. We were in the line at *:** pm and our flight wasn't scheduled to take off till *:** pm. American left my family of * (me, my husband and our * kids) stranded in the airport for over ** hours. No compensation, nothing. What was supposed to take less than * hours of travel took ** hours with * kids ranging from * years old to **! We were not the only ones, there were hundreds of people stranded in the American terminal in Miami on Friday July **th. They had to set up cots to accommodate people because all the hotel's were full. We were put on stand by *x starting at *am, after checking in at * am on the **th and finally got out of Miami at **:** pm. We flew into Philadelphia where we were told we would be put on a connecting flight to Boston. When we arrived in Philadelphia we were told they only had * seats on the next flight! Luckily * people didn't show so we got on that flight and into Boston around * p m. Only to had to hunt down the luggage that had originally kept us from getting on our original flight. I've attached a picture of the line at the airport at *:** pm on ** July. In addition this flight left early, at *:**. There were so many people trying to get out on standby flights I believe American bumped my family and gave away our seats. I've sent * email complaints to the airlines, the first of which was replied to in ** hrs and the *nd in a week. Both emails they sent back to me seem to be identical in content. Tried to contact a person because they keep saying that I missed my connection, but I didn't they wouldn't let us board.
GetHuman：让我们量化一下您与American Airlines联系的经验。在1到5的范围内，如何轻松解决American Airlines问题？
gethuman-laureno：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
gethuman-laureno：在沟通方面，我会给他们五分之三的one。
GetHuman：American Airlines快速有效地解决问题的能力又如何呢？
gethuman-laureno：为此，我要说出五分之二的one。
GetHuman：最后-对其他American Airlines客户有何建议？
gethuman-laureno：在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 gethuman-laureno在November 19th, 2017发生的American Airlines客户服务问题中得到了一些有用的反馈和措辞。