American Airlines: I talked with the agent first for a while, then...

GetHuman用户~Colonelusky来自November 22., 2017的American Airlines条客户评论

~Colonelusky案的背景

GetHuman:~Colonelusky-您能告诉我们其他American Airlines个客户何时提起诉讼吗?
~Colonelusky:Yeah。在November 18.上是afternoon。
GetHuman:您是否接触到American Airlines,如果可以,怎么做?
~Colonelusky:我使用了我在GetHuman American Airlines客户电话号码页面上找到的800-433-7300号码:American Airlines客户服务电话号码
GetHuman:这些常见的American Airlines客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Colonelusky 常见 American Airlines 问题的列表)
~Colonelusky:“ Missing item”是我尝试使用to call的原因。

~Colonelusky对American Airlines客户服务的评价

GetHuman:那么,您如何总结GetHuman的American Airlines客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Colonelusky:I talked with the agent first for a while, then spoke with the customer service supervisor "Ryan Stark" to get NO customer service at all. It was like talking to a brick wall with a broken recording. American Airlines does not care about its customers at all! He told me "American Airlines has made the decision to charge any extra fee they want and will make no exceptions". All I wanted was to have my coach seats assigned. I was not asking for special seats or upgraded seats. I purchased my seats many months in advance and I have tried every week or two to get seats assigned, now they tell me I must pay $**.** per seat just to have an assigned seat on the first leg of my flight and $**.** per seat on the *nd leg of my flight, thats $**.** EXTRA PER PERSON!!! HIGHWAY ROBBERY!!! SHAME ON AMERICAN AIRLINES!!! I will never fly them again!!!
GetHuman:让我们量化一下您与American Airlines联系的经验。在1到5的范围内,如何轻松解决American Airlines问题?
~Colonelusky:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Colonelusky:在沟通方面,我会给他们五分之三的two。
GetHuman:American Airlines快速有效地解决问题的能力又如何呢?
~Colonelusky:为此,我要说出五分之二的one。
GetHuman:最后-对其他American Airlines客户有何建议?
~Colonelusky:在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Colonelusky在November 18., 2017发生的American Airlines客户服务问题中得到了一些有用的反馈和措辞。

American Airlines

1.91 of 5 stars | 744条评论

~Colonelusky的American Airlines评论

寻求帮助的困难
1 5星
沟通质量
2 5星
及时和专业
1 5星
整体客户服务评分
1 5星

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