Allstate: I called to cancel my policy (switching to a ne...
GetHuman用户~David来自November 19th, 2017的Allstate条客户评论
~David案的背景
GetHuman:~David-您能告诉我们其他Allstate个客户何时提起诉讼吗?
~David:Yes I can。在November 13th上是morning。
GetHuman:您是否接触到Allstate,如果可以,怎么做?
GetHuman:这些常见的Allstate客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~David 常见 Allstate 问题的列表)
~David:“ Renew coverage”是我尝试使用to call的原因。
~David对Allstate客户服务的评价
GetHuman:那么,您如何总结GetHuman的Allstate客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~David:I called to cancel my policy (switching to a new company)... at first I was told I had to go into a local office to do that. I told the rep that wasn't possible and she put me on hold then came back online after a minute or so. She said it would be taken care of, but to avoid any issues I gave her my new insurance policy number. I was disappointed that she didn't ask for it.
GetHuman:让我们量化一下您与Allstate联系的经验。在1到5的范围内,如何轻松解决Allstate问题?
~David:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~David:在沟通方面,我会给他们五分之三的five。
GetHuman:Allstate快速有效地解决问题的能力又如何呢?
~David:为此,我要说出五分之二的five。
GetHuman:最后-对其他Allstate客户有何建议?
~David:在一天中的早些时候或深夜给他们打电话。不要忘记Allstate可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~David在November 13th, 2017发生的Allstate客户服务问题中得到了一些有用的反馈和措辞。