Aetna Rx Home Delivery: I take medications which have substantial co-pa...
GetHuman用户~Alexnovo来自November 16., 2017的Aetna Rx Home Delivery条客户评论
~Alexnovo案的背景
GetHuman：~Alexnovo-您能告诉我们其他Aetna Rx Home Delivery个客户何时提起诉讼吗？
~Alexnovo：Yes I can。在November 15.上是middle of the night。
GetHuman：您是否接触到Aetna Rx Home Delivery，如果可以，怎么做？
GetHuman：这些常见的Aetna Rx Home Delivery客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Alexnovo 常见 Aetna Rx Home Delivery 问题的列表）
~Alexnovo：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~Alexnovo对Aetna Rx Home Delivery客户服务的评价
GetHuman：那么，您如何总结GetHuman的Aetna Rx Home Delivery客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Alexnovo：I take medications which have substantial co-pays. While I am in a co-pay assistance program from the drug manufacturer, which my local pharmacy would honor, Aetna mail order does not (so I have to await reimbursement through the mail from the drug maker. Leaving that aside, each time I reorder, Aetna holds the Rx for several days, then calls me to "let me know" how high the copay is (even though their own records show I have been paying it for years. I then okay the co-pay once again, and then they begin processing, only to hold it again to once again demand verbal confirmation that I will pay. This sometimes goes on for a week or more at which time they will then begin processing the order. I also take other meds. Refilling them takes four to five days from ordering to the meds appearing in my mail box. For these meds, it takes three weeks and if I try to order early enough to avoid being off meds they will not let me. The first time I order these meds, I can understand, but
GetHuman：让我们量化一下您与Aetna Rx Home Delivery联系的经验。在1到5的范围内，如何轻松解决Aetna Rx Home Delivery问题？
~Alexnovo：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Alexnovo：在沟通方面，我会给他们五分之三的five。
GetHuman：Aetna Rx Home Delivery快速有效地解决问题的能力又如何呢？
~Alexnovo：为此，我要说出五分之二的five。
GetHuman：最后-对其他Aetna Rx Home Delivery客户有何建议？
~Alexnovo：在一天中的早些时候或深夜给他们打电话。不要忘记Aetna Rx Home Delivery可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Alexnovo在November 15., 2017发生的Aetna Rx Home Delivery客户服务问题中得到了一些有用的反馈和措辞。