Aeroplan: I called to discuss a complex problem and I was...

GetHuman用户~Janeta来自نوفمبر ١٨، ٢٠١٧的Aeroplan条客户评论

~Janeta案的背景

GetHuman:~Janeta-您能告诉我们其他Aeroplan个客户何时提起诉讼吗?
~Janeta:Yes I can。在نوفمبر ١٢上是afternoon。
GetHuman:您是否接触到Aeroplan,如果可以,怎么做?
~Janeta:我使用了我在GetHuman Aeroplan客户电话号码页面上找到的800-361-5373号码:Aeroplan客户服务电话号码
GetHuman:这些常见的Aeroplan客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Janeta 常见 Aeroplan 问题的列表)
~Janeta:“ Flight delayed”是我尝试使用to call的原因。

~Janeta对Aeroplan客户服务的评价

GetHuman:那么,您如何总结GetHuman的Aeroplan客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Janeta:I called to discuss a complex problem and I was quite irate at one point. I have to thank Pina and Jody for their patience.*They were both willing to listen as I described a complex situation and at no time did they loose their cool, even when I was clearly yelling at some point. I apologize for letting out my frustration on them..because my concern was not related to these individuals but the system.*Jody was exceptional in communicating to me about the system and her understanding of my frustration.*I greatly appreciated the manner in which she resolved my problem. It was difficult getting through to the staff..but once I got though..staff was great...the reason for the * stars in service relates to wait time only..otherwise a *. Thanks again,nice to know when there are problems caring people on the other end.
GetHuman:让我们量化一下您与Aeroplan联系的经验。在1到5的范围内,如何轻松解决Aeroplan问题?
~Janeta:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Janeta:在沟通方面,我会给他们五分之三的one。
GetHuman:Aeroplan快速有效地解决问题的能力又如何呢?
~Janeta:为此,我要说出五分之二的two。
GetHuman:最后-对其他Aeroplan客户有何建议?
~Janeta:在一天中的早些时候或深夜给他们打电话。不要忘记Aeroplan可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Janeta在نوفمبر ١٢، ٢٠١٧发生的Aeroplan客户服务问题中得到了一些有用的反馈和措辞。

Aeroplan

2.09 of 5 stars | 124条评论

~Janeta的Aeroplan评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
2 5星
整体客户服务评分
2 5星

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