Aeromexico: complaint about our recent trip
GetHuman用户GetHuman-margarit来自Dezember 7., 2017的Aeromexico条客户评论
GetHuman-margarit案的背景
GetHuman：GetHuman-margarit-您能告诉我们其他Aeromexico个客户何时提起诉讼吗？
GetHuman-margarit：Sure。在Dezember 2.上是middle of the night。
GetHuman：您是否接触到Aeromexico，如果可以，怎么做？
GetHuman：这些常见的Aeromexico客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-margarit 常见 Aeromexico 问题的列表）
GetHuman-margarit：“ Baggage problem”是我尝试使用to call的原因。
GetHuman-margarit对Aeromexico客户服务的评价
GetHuman：那么，您如何总结GetHuman的Aeromexico客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-margarit：complaint about our recent trip
GetHuman：您能从12/02/17发生的事情中告诉我们其他人吗？
GetHuman-margarit：we bought our tickets from Sacramento to Mexico roundtrip ,on the day of our trip we get an email saying Aeromexico canceled the nonstop flight to Mexico and back to Sacramento. We now had to travel from Sacramento to Guadalajara and then to Mexico City. Our return trip back home we had to do the same Mexico City to Guadalajara and the to Sacramento. We had already made pick up arrangements and had to reschedule new ones due to our flight change, that was our first disappointment. On February *th on our way back home we get to the airport and we are told that we do not have a booked flight even though I had the email proving we did. This guy behind the counter blamed ME for us not having a reservation instead of checking with a supervisor first. We missed our *pm flight . We went to ask another Aero Mexico employee she sent us to a supervisor who helped us but we had already missed our flight. And it turns out that it was Aeromexicos fault in Sacramento airport that input the wrong information the day we left. We finally leave the Mexico airport at *pm not *pm and land in Los Angeles at midnight and have to wait there until *:** am to catch a flight to Sacramento. So instead of getting home at *:** pm Saturday we get home on Sunday at *am.We are very disappointed on trip with Aeromexico . I would like to hear from Aeromexico and see what is going to be done to make this right after all we went thru. *Margarita L Simon ************* that was my eticket number*Julio Cesar Simon Gomez ************* was my husbands
GetHuman：让我们量化一下您与Aeromexico联系的经验。在1到5的范围内，如何轻松解决Aeromexico问题？
GetHuman-margarit：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-margarit：在沟通方面，我会给他们五分之三的five。
GetHuman：Aeromexico快速有效地解决问题的能力又如何呢？
GetHuman-margarit：为此，我要说出五分之二的five。
GetHuman：最后-对其他Aeromexico客户有何建议？
GetHuman-margarit：在一天中的早些时候或深夜给他们打电话。不要忘记Aeromexico可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-margarit在Dezember 2., 2017发生的Aeromexico客户服务问题中得到了一些有用的反馈和措辞。