TurboTax: I called turbo tax to find out how to upgrade f...
GetHuman用户GetHuman-230614来自November 14., 2017的TurboTax条客户评论
GetHuman-230614案的背景
GetHuman：GetHuman-230614-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
GetHuman-230614：Yes。在November 7.上是morning。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
GetHuman-230614：我使用了我在GetHuman TurboTax客户电话号码页面上找到的800-446-8848号码：TurboTax客户服务电话号码 GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-230614 常见 TurboTax 问题的列表）
GetHuman-230614：“ Return issue”是我尝试使用to call的原因。
GetHuman-230614对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-230614：I called turbo tax to find out how to upgrade from Deluxe to Home & Business. We have been customers for years.**I spent ** minutes on hold before someone came on the line. She took my name (five to six times because she couldn't hear me around all the noise in the office), and order number, and any other information she could think of. Then she told me to log in to my tax return. Not sure why we spent ** minutes going over account information but whatever. I asked her if I could do this from the website, I asked for a reason why I needed to open the tax return because I would have just switched computers. She could not answer why I needed to open the tax return, just gave up I guess and she assured me I could complete it on the website. Every time she "took me through" a step in the process, each of which I completed instantaneously, she would either put me on hold or just put the phone on and come back to the call after ** seconds of dead air. I assume she was juggling two phone ca
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
GetHuman-230614：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-230614：在沟通方面，我会给他们五分之三的one。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
GetHuman-230614：为此，我要说出五分之二的five。
GetHuman：最后-对其他TurboTax客户有何建议？
GetHuman-230614：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-230614在November 7., 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。