Google AdWords: refund
GetHuman用户GetHuman-nasimma来自dicembre 9º, 2017的Google AdWords条客户评论
GetHuman-nasimma案的背景
GetHuman：GetHuman-nasimma-您能告诉我们其他Google AdWords个客户何时提起诉讼吗？
GetHuman-nasimma：Yes。在dicembre 1º上是late at night。
GetHuman：您是否接触到Google AdWords，如果可以，怎么做？
GetHuman：这些常见的Google AdWords客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-nasimma 常见 Google AdWords 问题的列表）
GetHuman-nasimma：“ None of those really matches why I wanted to call Google AdWords that day.”是我尝试使用to call的原因。
GetHuman-nasimma对Google AdWords客户服务的评价
GetHuman：那么，您如何总结GetHuman的Google AdWords客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-nasimma：refund
GetHuman：您能从12/01/17发生的事情中告诉我们其他人吗？
GetHuman-nasimma：to whom it may concern*I am writing this to introduce the dispute which I was involved in with the other party, Google Adwords, for * months from December **** to May **** with an unsuccessful result.*I created an account on google adwords (https:**adwords.google.com) in December **** and paid $**.** for advertising my website. They provided the service for that whole amount and then I loaded my account by paying $**** for the same service (click-based advertising) then they immediately suspended my account without providing any explanation and clarification of what the reason was. I filled out their online complaint form and they emailed me saying that they would refund me $*,***.** within a week which never happened. Therefore, I opened a dispute on the whole $**** with my credit card company and had them look into the case. I also, in the meanwhile, kept filling out the complaint form on Google Adwords website but every time received the same auto generated template said that somebody would contact me soon. Moreover, I had numerous unsuccessful attempts to reach out to the phone number that I found online to talk to their customer service representatives but there was no actual person there to talk to the callers and every time a recorded voice asked me to fill out the online complaint form. After more than * month and half from the date that I received the email saying they would process my refund of $*,***.** within a week, some so called google adwords supervisor called me with a thick Indian accent at night. He mentioned that they could not process my refund as google adwords had already cancelled my account and the cancellation was because they was not able to verify my billing address which I am ***% sure was correct! He also mentioned that at that point I would have to follow up the case with my credit card company which is Macys credit card!! *During the whole * months that I opened the dispute, Macy did not send me even a single letter to update me of the status of the dispute. They even did not request me for any proof to back up my case. I myself had to ask them four times to send me a letter of proof request so that I could provide the email that Google adwords had sent me regarding my refund. I doubt they have even any idea what the process of a dispute is. They extended my dispute duration which normally is *-* months to * months saying that the other party had not been communicating with them. At the end, they closed the dispute and sent me a paper letter said “Due to amount of time that has elapsed since this charge was first billed, we no longer have source to obtain credit for this charge”. *I want to file a legal lawsuit for both Google adwords-that had charged me for $**** for a service that was never provided and I want my whole $**** back- and Macys- that terribly treated me as a customer at whose service they were. Macys made several false promises by saying that they would cancel this charge and resolve the issue. They wasted my whole * months and put me into stressful situations multiple times- by making me talk to numerous customer service agents, supervisors, managers, making me explain the whole story numerous times, putting me on lengthy holds for more than **-** minutes every time. Every month before my minimum payment was due I had to call them to explain the whole story and make sure whether I was still fine if I did not make the minimum payment. Because they were a mess, they mentioned I would not have to make any payments as long as the whole amount was under dispute but there was a time I received a phone call from a collecting company. They gave me a hard time by what they mentioned. It is worth mentioning that Macys agents tricked me to open this credit card by saying that they were American express while they were not, but I realized it too late after I had applied for it. Their rank is * star out of *. I just want to know what my chances of winning are.**Regards,*Nasim
GetHuman：让我们量化一下您与Google AdWords联系的经验。在1到5的范围内，如何轻松解决Google AdWords问题？
GetHuman-nasimma：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-nasimma：在沟通方面，我会给他们五分之三的two。
GetHuman：Google AdWords快速有效地解决问题的能力又如何呢？
GetHuman-nasimma：为此，我要说出五分之二的one。
GetHuman：最后-对其他Google AdWords客户有何建议？
GetHuman-nasimma：在一天中的早些时候或深夜给他们打电话。不要忘记Google AdWords可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-nasimma在dicembre 1º, 2017发生的Google AdWords客户服务问题中得到了一些有用的反馈和措辞。